Política de reembolso
Last Updated: September 21, 2026
At Splashis, we want you to feel comfortable ordering from us. This Returns & Refunds Policy explains when you can request a refund, when an item needs to be returned, how to request a refund, and when you can expect your money back.
Unless a different right or requirement applies under applicable law, our standard refund period is 30 days from the date your order is delivered.
For eligible orders under $75, we generally do not require the item to be returned.
For orders of $75 or more, we may require the item to be returned before a refund is issued.
1. 30-Day Refund Policy
You may request a refund within 30 days of delivery.
Our standard policy allows refunds for a change of mind as well as issues involving the product, subject to the terms and exclusions in this policy.
Examples of acceptable reasons may include:
- The item does not fit as expected
- You changed your mind
- The item is not suitable for your needs
- The item arrived damaged
- The wrong item was received
- The product has a qualifying defect
- Another reason covered by this policy
You do not generally need to provide a detailed explanation for a change-of-mind refund request.
The 30-day period begins on the date the order or relevant item is delivered.
2. Orders Under $75
For eligible orders with a total value under $75, Splashis generally does not require the product to be returned for a standard refund request.
If your refund request is approved:
- You do not need to pay return postage
- You generally do not need to send the item back
- You may keep the item
- We will issue the applicable refund to your original payment method
This approach is used for eligible lower-value orders where requiring an international return may be impractical.
Splashis may require additional information when reasonably necessary to verify an order or investigate suspected misuse of the refund policy.
3. Orders of $75 or More
For orders valued at $75 or more, Splashis may require the item to be returned before a refund is issued.
If a return is required:
- We will provide return instructions
- Where Splashis requires the product to be returned, we will provide a prepaid return label where applicable
- You will not be responsible for return postage when Splashis requires a return under this policy
- The item should be returned according to the instructions provided by our customer-service team
- The refund will be processed after the returned item is received and reviewed
If an item was damaged, defective, or incorrectly supplied, we may provide a replacement or refund without requiring the item to be returned, depending on the circumstances.
4. Product Condition for Returns
When Splashis requires an item to be returned for a refund, the product should generally be:
- Unworn or unused, except where necessary to reasonably inspect or try the product
- In its original condition
- Accompanied by tags or packaging where applicable
Trying on clothing or another wearable product to determine fit does not by itself prevent you from requesting a refund.
Certain products may have additional return restrictions for hygiene, safety, personalization, or other legitimate reasons, as described in Section 5.
Nothing in this section limits mandatory consumer rights applicable to defective, faulty, or misdescribed products.
5. Items That May Be Excluded From Standard Change-of-Mind Refunds
For hygiene or safety reasons, certain products may not be eligible for a standard change-of-mind refund after they have been opened, unsealed, or used.
These may include:
- Intimate apparel
- Earrings or pierced jewelry
- Personal care products that have been opened or used
- Beauty products that have been opened or used
- Digital or downloadable products, where applicable
- Gift cards
- Products clearly identified as Final Sale before purchase
These exclusions apply only where permitted by applicable law.
They do not remove or limit rights relating to products that arrive damaged, defective, faulty, incorrect, or materially different from their description where applicable law provides a remedy.
Sealed products that are otherwise eligible for a refund may remain eligible if the applicable seal has not been broken.
6. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, faulty, or contains the wrong product, please contact us at:
Please contact us within 7 days of delivery where possible and provide:
- Your order number
- A description of the issue
- Clear photographs of the product and packaging, where applicable
Photos help us investigate the issue with our fulfillment or shipping partners.
After reviewing the situation, we may provide:
- A replacement at no additional product or shipping cost
- A full refund
- Another appropriate remedy required by applicable law
For damaged, defective, or incorrect items, Splashis may not require the product to be returned where a return is unnecessary or impractical.
The 7-day reporting period helps us investigate shipping and fulfillment issues promptly. It does not remove mandatory consumer rights that may apply to products with defects or other legal issues discovered later.
7. Missing or Undelivered Orders
If tracking shows that an order was delivered but you cannot locate it, or if your order has not arrived within the estimated delivery period stated in our Shipping Policy, please contact us.
We will investigate the shipment using available tracking and carrier information.
If a shipment is confirmed lost or cannot reasonably be located, we will provide an appropriate resolution in accordance with this policy and applicable law.
8. How to Request a Refund
To request a refund, email:
Please include:
- Your order number
- The email address used for the order
- The reason for your request, if applicable
- Photos or other information if the product is damaged, defective, or incorrect
Photos are not generally required for a standard change-of-mind refund request.
Our customer-service team will review the request and contact you with the applicable next steps.
Please do not send products to our registered business address unless Splashis specifically provides return instructions and confirms that the address is appropriate for the return.
9. Refund Processing
Once a refund is approved, Splashis will initiate the refund to the original payment method used for the purchase.
For standard refunds, we generally process the refund within 5–10 business days after approval.
The time required for the refund to appear in your account may vary depending on your bank, card issuer, payment provider, or other financial institution.
Splashis does not charge a restocking fee for refunds covered by this policy.
Unless applicable law requires otherwise, refunds are limited to amounts actually paid to Splashis for the applicable order or item.
10. Customs Duties, Taxes, and Government Charges
If you paid customs duties, import taxes, VAT, GST, brokerage charges, or other government-imposed fees directly to a customs authority, carrier, postal service, or other third party, those amounts were not paid to Splashis.
Therefore, Splashis generally cannot refund such amounts.
For additional information about international customs charges, please review our Shipping Policy.
11. Order Cancellation
You may request cancellation of an order before it has been dispatched.
To request cancellation, email:
Please include your order number and use the subject line:
CANCEL ORDER
Because orders may enter processing shortly after purchase, cancellation requests should be submitted as soon as possible.
If an order has already been dispatched, cancellation may no longer be possible.
In that situation, the order remains subject to the refund and return rights described in this policy and any mandatory rights available under applicable law.
12. UK and European Union Consumer Rights
Customers located in the United Kingdom and European Union may have statutory consumer rights in addition to the voluntary refund rights provided by Splashis.
Where applicable, consumers may have a statutory cancellation or withdrawal period for eligible distance purchases.
Nothing in this policy is intended to remove or restrict rights that cannot legally be excluded under applicable consumer protection law.
Where a statutory cancellation or withdrawal right applies, the applicable legal requirements regarding the cancellation period, refund, delivery charges, product handling, and return of goods will apply.
For questions about how a statutory right applies to your order, contact:
13. Exchanges
Splashis does not operate a standard exchange process.
If you need a different size, color, or product, you may request an eligible refund under this policy and place a new order for the desired item.
If a product arrives damaged, defective, or incorrect, we may provide a replacement at no additional cost where appropriate.
14. Refund Policy and Fair Use
Our refund policy is intended to provide customers with a straightforward way to resolve genuine issues and request refunds.
Customers are expected to use the policy honestly and in good faith.
If we identify a clear pattern of fraudulent or abusive refund activity, including repeated claims that are inconsistent with the order history or circumstances, we may take reasonable steps to protect the business from abuse.
Where permitted by law, this may include requiring additional information, requiring the return of an item before issuing a future refund, restricting certain purchasing activity, or declining future orders.
We will not use this section to remove or restrict mandatory consumer rights.
15. Refunds Do Not Affect Your Legal Rights
This policy provides additional customer protections but does not replace mandatory consumer rights.
If applicable law provides you with rights relating to defective, faulty, unsafe, misdescribed, or otherwise non-conforming products, those rights remain available to you.
Where applicable law provides a remedy that differs from this policy, the mandatory legal requirement will apply.
16. Contact Us
If you have questions about returns, refunds, cancellations, or an order, please contact us.
Splashis LLC
30 N Gould St, Ste R
Sheridan, WY 82801
United States
Email: support@splashis.com
Phone: (307) 393-5307
WhatsApp: (307) 667-7555
We aim to respond to customer inquiries within one business day.
Our registered business address is not a warehouse or return facility.
Please do not send any product to this address unless Splashis specifically instructs you to do so as part of an approved return.