Fraktpolicy
Last Updated: September 21, 2026
At Splashis, we aim to provide clear and accurate information about order processing, delivery times, shipping costs, and international shipping.
Standard shipping is currently free to all destinations listed in this policy.
Orders are generally processed and dispatched within 1–3 business days. Delivery estimates below begin after the order has been dispatched.
Because our products are fulfilled through international supply and fulfillment partners, delivery may take longer than an order shipped from a domestic warehouse.
1. Where Your Order Ships From
Splashis LLC is registered in the United States, but we do not maintain inventory at our registered business address.
Depending on the product and destination, orders are fulfilled and shipped directly by our manufacturing and fulfillment partners. The majority of these partners are based in China.
Because products may be shipped internationally, delivery times can be longer than domestic shipments and additional customs or import charges may apply depending on the destination country.
We provide this information before purchase so customers can make an informed decision about delivery times and potential import charges.
2. Processing and Handling Time
Orders are generally processed and dispatched within 1–3 business days.
Processing time begins after an order is placed and payment has been successfully processed.
Business days do not include weekends or applicable public holidays.
Once your order has been dispatched, you will generally receive tracking information by email.
During major supplier or carrier holidays, including periods surrounding Chinese New Year, processing times may be longer than usual.
When a significant holiday is expected to affect processing times, we may provide an appropriate notice on the website.
3. Estimated Delivery Times
The delivery estimates below refer to transit time after dispatch. They do not include the 1–3 business days required for order processing and handling.
| Destination | Estimated Transit Time After Dispatch |
|---|---|
| United States | 5–10 business days |
| United Kingdom | 5–10 business days |
| European Union | 5–10 business days |
| Canada | 7–17 business days |
| GCC countries | 8–15 business days |
| Other served countries : Malaysia, New Zealand, Singapore, South Africa, Taiwan, Thailand, Norway, Switzerland | 10–20 business days |
The total estimated delivery period therefore generally consists of:
1–3 business days processing + the applicable transit time above.
These delivery periods are estimates rather than guaranteed delivery dates.
Actual delivery times may vary due to circumstances including:
- Customs processing
- Carrier delays
- Weather
- Public holidays
- Peak shopping periods
- Transportation disruptions
- Incorrect or incomplete delivery information
- Events outside our reasonable control
If your order has not arrived within the applicable estimated delivery period, please contact us so we can investigate the shipment.
4. Shipping Costs
Standard shipping is free to the destinations listed in this policy.
There is currently no minimum order value required to qualify for standard shipping.
Applicable taxes, duties, customs charges, or other government-imposed fees may apply separately depending on the destination country.
Any applicable charges will depend on the laws and requirements of the destination country.
5. Import Duties, Taxes, and Customs Charges
Because Splashis ships products internationally, your order may be subject to import duties, VAT, GST, customs clearance charges, brokerage fees, handling fees, or other charges imposed by the destination country.
These charges are determined by the applicable customs or government authorities and are separate from Splashis's standard shipping charge.
Unless specifically stated otherwise at checkout, these charges are not included in the product price or free standard shipping service.
Where applicable, the carrier, customs authority, or local postal service may contact you regarding payment of these charges.
Customs rules and thresholds vary between countries. We recommend checking with your local customs authority before placing an international order if you are unsure about potential import costs.
If you refuse delivery because of customs duties or other government-imposed charges, please contact us so we can review the order under our Returns & Refunds Policy.
Splashis cannot reimburse customs duties, taxes, or fees that have already been paid directly to a government authority, customs agency, carrier, or other third party.
6. Countries We Currently Serve
Splashis currently ships to the following destinations:
North America
- United States
- Canada
United Kingdom and Europe
- United Kingdom
- Austria
- Belgium
- Bulgaria
- Croatia
- Cyprus
- Czechia
- Denmark
- Estonia
- Finland
- France
- Germany
- Greece
- Hungary
- Ireland
- Italy
- Latvia
- Lithuania
- Luxembourg
- Malta
- Netherlands
- Poland
- Portugal
- Romania
- Slovakia
- Spain
- Sweden
GCC
- Bahrain
- Kuwait
- Oman
- Saudi Arabia
- United Arab Emirates
Other Served Countries
- Australia
- Chile
- Hong Kong SAR
- Malaysia
- New Zealand
- Norway
- Singapore
- South Africa
- Switzerland
- Taiwan
- Thailand
If your country is not listed above, we currently may not be able to ship there.
If you have questions about shipping to a destination that is not listed, contact us at support@splashis.com.
7. Tracking Information
Once your order has been dispatched, tracking information will generally be sent to the email address provided during checkout.
International tracking information may take approximately 2–5 business days to begin showing movement after dispatch.
A temporary lack of tracking updates does not necessarily mean that a shipment is lost.
If tracking has not updated for 10 business days after dispatch, please contact us so we can investigate the shipment.
8. Orders Containing Multiple Items
If your order contains multiple products, the items may be shipped in separate packages.
This can happen when products are fulfilled from different partner facilities or become available for dispatch at different times.
You will not be charged an additional shipping fee simply because your order is delivered in multiple packages under our standard shipping service.
If part of your order has arrived while another item has not arrived within its applicable estimated delivery period, please contact us.
9. Address Errors and Changes
Please carefully review your shipping address before completing your purchase.
If you notice an address error after placing an order, contact us as soon as possible at:
We may be able to correct the address if the order has not yet been dispatched.
Once an order has been dispatched, we generally cannot change the delivery address.
If a package is returned or cannot be delivered because the shipping information provided by the customer was incorrect or incomplete, we will contact the customer to discuss the available options.
Any refund or redelivery will be handled according to the circumstances of the order and our Returns & Refunds Policy.
10. Damaged, Incorrect, or Missing Orders
If your order arrives damaged, defective, or contains the wrong item, please contact us at support@splashis.com within 7 days of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photographs of the product and packaging where applicable
After reviewing the issue, we may provide an appropriate resolution, which can include a replacement or refund in accordance with our Returns & Refunds Policy.
If tracking shows that a package was delivered but you cannot locate it, please contact us as soon as possible.
We will investigate the shipment with the applicable carrier and determine the appropriate next steps.
11. Delayed or Lost Shipments
Delivery estimates are not guaranteed delivery dates.
If your order is delayed beyond the estimated delivery period, please contact us and provide your order number.
We will investigate the shipment using the available tracking and carrier information.
If a shipment is confirmed to be lost or cannot reasonably be located, we will handle the matter in accordance with our Returns & Refunds Policy and applicable consumer protection requirements.
12. Order Cancellation
You may request cancellation of an order before it has been dispatched.
To request cancellation, email:
Please include your order number and use the subject line:
CANCEL ORDER
Because orders may enter processing shortly after purchase, cancellation requests should be submitted as soon as possible.
Once an order has been dispatched, cancellation may no longer be possible. In that situation, applicable return and refund options are described in our Returns & Refunds Policy.
Customers in jurisdictions with mandatory cancellation or withdrawal rights retain those rights as required by applicable law.
13. Shipping Policy and Merchant Center Information
The shipping information displayed on our website is intended to provide customers with clear information about processing times, estimated delivery times, destinations, and shipping costs.
We also aim to keep our shipping information consistent with the shipping information submitted to applicable advertising and shopping platforms.
Delivery estimates may be updated when carrier information, fulfillment arrangements, destination requirements, or other relevant circumstances change.
14. Contact Us
If you have questions about shipping, delivery, tracking, or an order, please contact us.
Splashis LLC
30 N Gould St, Ste R
Sheridan, WY 82801
United States
Email: support@splashis.com
Phone: (307) 393-5307
WhatsApp: (307) 667-7555
Our registered business address is not a warehouse or return facility.
Please do not send products to this address unless Splashis specifically instructs you to do so as part of a return or other customer-service process.