Free tracked shipping on every order ✦ 30-day returns ✦ 15% off your first order with FIRST15
Find answers about shipping, sizing, payments, returns and tracking. Need more help? Contact Splashis or email support@splashis.com.
Send your question to support@splashis.com or use our contact page. Include your order number if you have already ordered. We aim to reply within one business day.
Standard shipping is free to eligible destinations, with no minimum order value. Separate import charges may apply. See our Shipping Policy.
Allow 1–3 business days for processing, plus estimated transit after dispatch:
Total estimated delivery, including processing, is 6–13, 8–20 and 11–23 business days respectively. Weekends and applicable public holidays are excluded. Dates are estimates and may change due to customs or carrier delays. See our Shipping Policy.
Our current destinations are:
Delivery availability depends on the product and address. Check availability at checkout, or email support@splashis.com before ordering. See our Shipping Policy.
Orders are shipped by overseas manufacturing and fulfillment partners; most are based in China. Our registered US address is not a warehouse. Manufacturing locations may vary by product. Email support@splashis.com with the product link for details about a particular item.
Import duties, taxes or customs fees may apply separately unless included at checkout. Review the final checkout total and our Shipping Policy before ordering.
Check the measurements and fit information on the individual product page rather than relying only on a size label. Compare those measurements with a similar item you own. If measurements are missing or you need help, email support@splashis.com with the product link before ordering.
Fit can vary between products and styles. Check each item’s measurements, fabric details and fit notes before selecting your size.
Review the product details and our Shipping Policy and Return & Refund Policy before ordering. Complete your purchase through the store checkout. If anything is unclear, contact us before placing your order.
The payment methods available for your order appear at checkout. Availability can vary by country, device and payment provider. Review the final total and payment details before confirming your purchase.
Email support@splashis.com promptly with your order number and requested change. Cancellation may be possible before dispatch but is not guaranteed. See our Return & Refund Policy.
Request an eligible refund within 30 days of delivery, subject to the policy’s conditions and exclusions. Orders under $75 generally need no return after approval; orders of $75 or more may require one. Contact us before sending anything back. Read our Return & Refund Policy.
Standard refunds are generally processed within 5–10 business days after approval to the original payment method. Your bank or payment provider may need additional time to display the credit.
Email your order number, issue details and relevant photographs to support@splashis.com, within seven days where possible. We will review the issue and advise on a replacement, refund or other appropriate resolution. This reporting period does not remove mandatory consumer rights. See our Return & Refund Policy.
Use the tracking link emailed after dispatch or visit Track Order. International tracking may take 2–5 business days to show movement. Contact support@splashis.com if the tracking email is missing, or if tracking has not updated for 10 business days after dispatch.
Email support@splashis.com or use our Contact Us page. Include your order number if your question concerns an existing order. We aim to reply within one business day.
