Payment Policy
Last updated: October 25, 2026
At Splashis, we want the payment process to be clear and straightforward. This Payment Policy explains the payment methods we accept, the currency used on our website, and other important information about payments and checkout.
1. Accepted Payment Methods
The payment methods enabled and available for your transaction are displayed at checkout. Availability can depend on your location, device, browser, provider eligibility and transaction currency. Only select a method shown at checkout; contact support if you have a payment question.
2. Currency
Our base store currency is United States Dollars (USD). Where a local-currency display or checkout option is available, review the currency and final amount shown at checkout before paying. A converted browsing price does not by itself guarantee settlement in that currency. Your bank or payment provider may apply exchange rates or foreign transaction fees outside Splashis's control.
3. When Payment Is Charged
When you place an order through Splashis.com, payment is processed through the payment method selected during checkout.
An authorization may reserve funds without completing collection. Payment is collected when captured by the provider; your bank may display a temporary authorization separately from a settled charge.
If payment cannot be authorized or completed, the order may not be processed until a valid payment method is provided and payment is successfully completed.
4. Payment Security
Payments are processed through secure payment services supported by our ecommerce platform and payment providers.
Splashis does not ask customers to send complete payment card numbers, card security codes, or banking passwords to us by email, WhatsApp, or other direct communication channels.
For your security, do not send payment card information or account passwords to our customer support team.
Checkout and payment information are transmitted through secure connections where supported by the applicable payment provider.
5. Pricing and Total Order Cost
Check the displayed currency on product pages and the final transaction currency and amount at checkout.
Before completing your purchase, you should review the order summary, including:
- Product prices
- Applicable discounts or promotional codes
- Shipping charges, if any
- Applicable taxes or other charges shown at checkout
- The final amount charged for the order
Splashis does not intentionally add undisclosed product or service charges after an order has been placed.
Government-imposed taxes, duties, customs charges, or other charges imposed by the destination country may apply separately where applicable. Information about international customs and import charges is provided in our Shipping Policy.
6. Taxes, Duties, and Customs Charges
International orders may be subject to import duties, import taxes, customs clearance or carrier brokerage charges. Where these charges are not included or collected at checkout, the customer is responsible for paying them directly to the relevant authority or carrier, unless applicable law requires Splashis to pay or collect them. Free standard shipping does not include these separately payable import charges.
Splashis does not set charges imposed by customs authorities or carriers and does not reimburse separately payable customer import charges, except where required by applicable law or expressly agreed by Splashis. We remain responsible for taxes we are legally required to collect or remit and for charges expressly included in your checkout total. Nothing in this policy transfers Splashis's statutory tax obligations to the customer or limits mandatory consumer rights.
For possible destination charges, consult your local customs authority before ordering. If you are asked to pay a charge that appears already collected at checkout, contact us with your order number and the charge notice before paying it again.
7. Payment Verification
For certain transactions, your payment provider or card issuer may require additional verification before the payment can be completed.
Examples may include:
- A verification request from your bank
- A security confirmation through your digital wallet
- Additional authentication required by your card issuer
Splashis does not control these verification procedures.
If a payment cannot be verified or authorized, we may be unable to complete the order.
8. Payment Failures and Declined Transactions
A payment may be declined for reasons determined by your bank, card issuer, payment provider, digital wallet, or other financial institution.
If your payment is declined:
- Check that your payment information is correct.
- Confirm that your payment method is active and has sufficient available funds or credit.
- Try another available payment method.
- Contact your bank or payment provider if the issue continues.
Splashis does not have access to your bank's internal reason for declining a transaction.
9. Duplicate or Unexpected Payment Issues
If you believe you have been charged more than once for the same order, please contact us as soon as possible.
Please provide your order number and relevant transaction information so that we can investigate the issue with the applicable payment provider.
For security reasons, do not send us your full card number or security code.
10. Refunds
Approved refunds are handled according to our Returns & Refunds Policy.
Where a refund is approved, it is generally issued to the original payment method used for the purchase.
The time required for a refunded amount to appear in your account may depend on your bank, card issuer, PayPal, digital wallet, or other payment provider.
For complete information about eligibility, refund processing, cancellations, and returns, please review our Returns & Refunds Policy.
11. Promotional Codes and Discounts
If you use a promotional code or discount during checkout, the applicable discount should be shown before you complete your purchase.
Promotional codes may be subject to specific terms, including eligibility, expiration dates, product exclusions, or minimum purchase requirements where applicable.
Only one or more promotional discounts may be applied where the applicable promotion permits it.
If a promotional code does not apply at checkout, please review its terms or contact our support team before completing your purchase.
12. Payment Information and Privacy
Information collected during checkout and payment processing is handled in accordance with our Privacy Policy.
Payment information may be processed by third-party payment providers and financial services that are necessary to complete your transaction.
Splashis does not request unnecessary payment information through customer support channels.
For information about how personal information is collected, used, shared, and protected, please review our Privacy Policy.
13. Payment Policy and Other Store Policies
This Payment Policy should be read together with our other store policies, including:
Each policy provides information about a different part of your purchase and use of Splashis.com.
Nothing in this Payment Policy is intended to limit or remove any consumer rights that cannot legally be excluded or restricted under applicable law.
14. Contact Us
If you have questions about a payment, order, refund, or checkout issue, please contact Splashis:
Splashis LLC
30 N Gould St, Ste R
Sheridan, WY 82801
United States
Email: support@splashis.com
Phone: (307) 393-5307
WhatsApp: (307) 667-7555
We monitor our support email every day and aim to respond to customer inquiries within 24 hours.