FAQs
Below are some of the most common questions our customers ask before placing an order. If you have any other questions, feel free to email us at support@splashis.com - we're happy to help and aim to reply within 24 hours.
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Need Help?
If you have a question that needs immediate assistance, click the button below to chat live with our Customer Service team. If we're not available right away, email us at support@splashis.com and we'll get back to you within 24 hours.
Pre Sale Questions
Q: Is Splashis a safe and legitimate place to shop?
Absolutely. Splashis is a registered online store, and every purchase is protected by secure checkout and our 30-day money-back guarantee. Your payment details are encrypted and never stored on our servers, so you can shop with confidence.
Q: How much does shipping cost?
Free standard shipping is available only to eligible destinations listed in our Shipping Policy. Delivery availability and the estimated delivery window for your address are shown at checkout.
Q: How long will my order take to arrive?
Orders are processed within 1–3 business days, after which transit times depend on your destination:
- US & UK / European Union & EEA: 5–10 business days
- GCC (Gulf Cooperation Council): 8–15 business days
- Canada: 7–17 business days
- International: 10–20 business days
Total delivery time equals order processing plus transit time. Once shipped, you will receive an email with a tracking number. If your country is not listed, or if you have questions, contact support@splashis.com.
Q: Do you ship to my country?
We offer free standard shipping only to the eligible destinations listed in our Shipping Policy, grouped by region below:
- United States & United Kingdom: United States, United Kingdom
- European Union & EEA: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Spain, Sweden, Moldova
Gulf Cooperation Council (GCC): Bahrain, Kuwait, Oman, Saudi Arabia, United Arab Emirates - Canada: Canada
- International: Australia, Chile, Hong Kong SAR, Malaysia, New Zealand, Norway, Singapore, South Africa, Switzerland, Taiwan, Thailand
If your country is not listed above, please contact our support team at support@splashis.com before placing your order so we can confirm delivery availability and provide an estimated delivery window.
Q: What payment methods can I use?
We offer fast, secure checkout with all major payment options: Shop Pay and Shop Pay Installments, Visa, Mastercard, American Express, Diners Club, and Discover cards, plus Apple Pay, Google Pay, Amazon Pay, and PayPal. 🔒 Your payment details are encrypted and never stored on our servers, so you can shop with complete confidence.
Q: What is your return and refund policy?
You can request a return within 30 days of delivery for unused items in their original packaging (excluding final sale, intimate apparel, and opened personal care items). To start a return, email support@splashis.com with your order number. Return shipping is free for damaged, defective, or incorrect items, while change-of-mind returns are paid by the customer. Approved refunds are processed to your original payment method within 5–10 business days. If an item arrives damaged or incorrect, contact us within 48 hours with photos for a free replacement or full refund.
Q: Can I cancel or change my order after placing it?
Yes, orders can be cancelled or changed within 24 hours of purchase, as long as they haven't shipped yet. Just email support@splashis.com with the subject line "CANCEL ORDER" and your order number.
Q: What if my item arrives damaged or faulty?
We've got you. Contact us within 48 hours of delivery with your order number and a photo, and we'll send a free replacement or full refund - usually with no need to return the item.
Q: How do I contact you before ordering?
You can reach us anytime through live chat or by email at support@splashis.com. We aim to respond within 24 hours.
Q: Are custom duties and taxes included?
Customs duties, taxes, and import fees are determined by the destination country and are not included in the item price or shipping cost, unless they are expressly shown at checkout. Any applicable fees are the responsibility of the recipient upon delivery.
Q: How do I track my order, and what should I do if I haven't received tracking information?
Once your order ships, you will receive a confirmation email with a tracking number to follow its journey.If you have not received your tracking details within 5 business days of placing your order, please contact our support team at support@splashis.com for assistance.