Refund policy
Returns & Refunds
You have 30 days from delivery to request a full refund for any reason — and on almost everything we sell, you keep the item. No sending anything back, no postage to pay, no forms.
Email support@splashis.com with your order number. We reply within one business day.
The short version
- 30 days from delivery to request a refund, for any reason
- Keep the item on orders under $75 — we do not ask for it back
- No return postage, ever — if we do ask for something back, we pay for it
- Full refund in 5–10 business days, no restocking fee, nothing deducted
- Damaged, wrong or missing? Refunded or replaced, no return needed
1. 30-Day Refunds
Request a refund within 30 days of the delivery date, for any reason at all. "It didn't fit" and "it didn't suit me" are complete reasons — you do not need to justify a change of mind.
On orders under $75, we do not ask you to return the item. We refund you in full and you keep what you bought. This is deliberate: our items ship from overseas partners, so returning a garment across the world costs more than the garment and helps nobody. We would rather refund you quickly and let you keep, donate or pass on the item than put you through a postal process.
2. Orders Over $75
For higher-value orders we may ask for the item back before refunding. If we do:
- We email you a prepaid return label — you never pay postage
- The item should be unworn and unwashed other than trying it on, with tags attached
- Your refund is issued once it reaches us
Trying something on to check the fit is expected and never affects your refund.
3. Your Statutory Rights (UK and EU customers)
If you are ordering from the United Kingdom or the European Union, you have a legal right to cancel within 14 days of receiving your order, for any reason and without giving one. This sits alongside — and does not replace — the 30-day policy above, which is more generous.
Within that period you may examine and handle goods as you would in a shop, including trying clothing on. We refund the price you paid plus any standard outbound delivery charge; because standard shipping on splashis.com is free, that is the full amount you paid. Statutory refunds are issued within 14 days.
Nothing in this policy limits your rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the Consumer Rights Act 2015, or equivalent consumer law where you live.
4. Items We Cannot Refund
For hygiene and safety reasons, these are excluded once opened or unsealed:
- Intimate apparel, earrings, and pierced jewelry
- Personal care and beauty items that have been opened or used
- Gift cards and digital or downloadable products
- Items clearly marked "Final Sale" at the time of purchase
These exclusions do not apply if the item arrives damaged, faulty or incorrect — section 6 covers you in that case regardless. Sealed items can still be refunded if the seal is intact.
5. How to Request a Refund
Email support@splashis.com with your order number and a short note on what is wrong. Photos help if the item is damaged or not what you ordered, but are not required for a change of mind.
We confirm your refund by email, normally within one business day. On orders under $75 that is the end of it — nothing to pack, nothing to post.
6. Damaged, Faulty, Wrong or Missing Items
If your order arrives damaged, faulty or is not what you ordered, email us with your order number and clear photos within 7 days of delivery. We will send a free replacement or issue a full refund, and we will not ask you to return the item.
The 7-day window lets us claim against the carrier while the claim is still open. If you find a fault later, contact us anyway — the 30-day refund in section 1 still covers you, and faults appearing through normal use are covered by your statutory rights regardless of any deadline here.
If tracking shows delivered but nothing arrived, or your order does not appear within the estimated window in our Shipping Policy, contact us. We investigate with the carrier, and if the parcel cannot be located we refund you in full.
7. Refunds and Timing
Approved refunds go back to your original payment method within 5–10 business days, and within 14 days at the latest for UK and EU statutory cancellations. Your bank or card issuer may take a few extra days to show the credit.
Refunds cover the full price you paid. There are no restocking fees and no deductions of any kind.
Import duties or customs charges you may have paid to your own government are not refundable by us, as we never received them. See section 5 of our Shipping Policy.
8. Cancelling an Order
Cancel for a full refund any time before your order is dispatched — email support@splashis.com with the subject line "CANCEL ORDER" and your order number. Most orders dispatch within 1–3 business days, so write as soon as you can.
If it has already shipped, you are still covered by the 30-day refund in section 1. UK and EU customers keep the separate 14-day cancellation right in section 3 whether or not the order has shipped.
9. Exchanges
There is no exchange process to go through, because there is nothing to send back. Request a refund on the original order and place a new one for the size or colour you want. For a damaged or faulty item, we replace it free.
10. Fair Use
We refund without asking for items back because we would rather you ordered with confidence than hesitated over a size. We ask only that this is used in good faith. In the rare case of a clear pattern of abuse — repeated refund requests far beyond normal use — we may require items to be returned before refunding future orders, or decline to accept further orders. We will always tell you plainly before doing so. Your statutory rights are unaffected.
11. Contact
Email support@splashis.com with any question about a refund or an order. We reply within one business day.
Splashis LLC, 30 N Gould St, Ste R, Sheridan, WY 82801, United States. This is our registered office, not a returns facility — please do not send items here. If we ever ask for something back, the prepaid label we email you carries the correct address.