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Last Updated: October 25, 2026
At Splashis, we want you to feel comfortable ordering from us. This Returns & Refunds Policy explains when you can request a refund, when an item needs to be returned, how to request a refund, and when you can expect your money back.
Unless a different right or requirement applies under applicable law, our standard refund period is 30 days from the date your order is delivered.
For eligible orders under $75, we generally do not require the item to be returned.
For orders of $75 or more, we may require the item to be returned before a refund is issued.
You may request a refund within 30 days of delivery.
Our standard policy allows refunds for a change of mind as well as issues involving the product, subject to the terms and exclusions in this policy.
Examples of acceptable reasons may include:
You do not generally need to provide a detailed explanation for a change-of-mind refund request.
The 30-day period begins on the date the order or relevant item is delivered.
For this voluntary policy, the $75 threshold means the original order merchandise total in USD after discounts, excluding shipping, taxes and separately paid import charges. Partial refund requests use that original order threshold. The threshold affects whether we generally require a return; it does not reduce statutory rights. Send your request within 30 calendar days after delivery of the relevant item to meet the voluntary request period.
For eligible orders with a total value under $75, Splashis generally does not require the product to be returned for a standard refund request.
If your refund request is approved:
This approach is used for eligible lower-value orders where requiring an international return may be impractical.
Splashis may require additional information when reasonably necessary to verify an order or investigate suspected misuse of the refund policy.
For orders valued at $75 or more, Splashis may require the item to be returned before a refund is issued.
If a return is required:
If an item was damaged, defective, or incorrectly supplied, we may provide a replacement or refund without requiring the item to be returned, depending on the circumstances.
When Splashis requires an item to be returned for a refund, the product should generally be:
Trying on clothing or another wearable product to determine fit does not by itself prevent you from requesting a refund.
Certain products may have additional return restrictions for hygiene, safety, personalization, or other legitimate reasons, as described in Section 5.
Nothing in this section limits mandatory consumer rights applicable to defective, faulty, or misdescribed products.
For hygiene or safety reasons, certain products may not be eligible for a standard change-of-mind refund after they have been opened, unsealed, or used.
These may include:
These exclusions apply only where permitted by applicable law.
They do not remove or limit rights relating to products that arrive damaged, defective, faulty, incorrect, or materially different from their description where applicable law provides a remedy.
Sealed products that are otherwise eligible for a refund may remain eligible if the applicable seal has not been broken.
If your order arrives damaged, defective, faulty, or contains the wrong product, please contact us at:
Please contact us within 7 days of delivery where possible and provide:
Photos help us investigate the issue with our fulfillment or shipping partners.
After reviewing the situation, we may provide:
For damaged, defective, or incorrect items, Splashis may not require the product to be returned where a return is unnecessary or impractical.
The 7-day reporting period helps us investigate shipping and fulfillment issues promptly. It does not remove mandatory consumer rights that may apply to products with defects or other legal issues discovered later.
If tracking shows that an order was delivered but you cannot locate it, or if your order has not arrived within the estimated delivery period stated in our Shipping Policy, please contact us.
We will investigate the shipment using available tracking and carrier information.
If a shipment is confirmed lost or cannot reasonably be located, we will provide an appropriate resolution in accordance with this policy and applicable law.
To request a refund, email:
Please include:
Photos are not generally required for a standard change-of-mind refund request.
Our customer-service team will review the request and contact you with the applicable next steps.
Please do not send products to our registered business address unless Splashis specifically provides return instructions and confirms that the address is appropriate for the return.
Once a refund is approved, Splashis will initiate the refund to the original payment method used for the purchase.
For standard refunds, we generally process the refund within 5–10 business days after approval.
The time required for the refund to appear in your account may vary depending on your bank, card issuer, payment provider, or other financial institution.
Splashis does not charge a restocking fee for refunds covered by this policy.
Unless applicable law requires otherwise, refunds are limited to amounts actually paid to Splashis for the applicable order or item.
Import duties and other charges paid directly to an authority or carrier are not payments received by Splashis and are generally not refunded by us. You may be able to seek a refund from the recipient authority or carrier under its rules. This does not exclude reimbursement or other remedies Splashis must provide under applicable law, or refunds of refundable tax amounts collected by Splashis.
You may request cancellation of an order before it has been dispatched.
To request cancellation, email:
Please include your order number and use the subject line:
CANCEL ORDER
Because orders may enter processing shortly after purchase, cancellation requests should be submitted as soon as possible.
If an order has already been dispatched, cancellation may no longer be possible.
In that situation, the order remains subject to the refund and return rights described in this policy and any mandatory rights available under applicable law.
Our voluntary 30-day policy is additional to statutory rights. For eligible distance purchases where UK or EU withdrawal rules apply, you may cancel without giving a reason within 14 calendar days after receiving the goods. For a single order delivered separately, the applicable period generally begins when the last goods are received.
Notify support@splashis.com with a clear statement that you wish to withdraw. Include your name, order number and the goods concerned. No particular form or prior approval is required to give notice. You may use: “I notify Splashis LLC that I withdraw from my purchase of [goods], ordered on [date], received on [date]. Name: [name]. Address: [address]. Date: [date].”
Unless we waive return or arrange collection, send goods back within 14 calendar days after notifying us. Contact us promptly for the correct return instructions and destination; do not send goods to our registered address. We cover required return postage as described in this policy.
For a valid statutory withdrawal, we reimburse payments due, including the cost of our least expensive standard outward delivery option for a full-order withdrawal, without undue delay and within 14 calendar days after receiving your cancellation notice. Unless we offer collection or waive return, we may withhold reimbursement until we receive the goods or evidence that you sent them back, whichever is earlier. We use the original payment method unless you expressly agree otherwise, without a refund fee. This statutory deadline takes precedence over our standard processing target.
You may inspect goods as you could reasonably do in a shop. Where law permits, a deduction may apply for diminished value caused by handling beyond what is necessary to establish their nature, characteristics and functioning. Statutory exceptions may apply, including certain unsealed hygiene goods and qualifying digital content; a Final Sale label alone does not remove statutory withdrawal rights. Mandatory rights for faulty or misdescribed goods are separate and are not limited to our 30-day period.
Splashis does not operate a standard exchange process.
If you need a different size, color, or product, you may request an eligible refund under this policy and place a new order for the desired item.
If a product arrives damaged, defective, or incorrect, we may provide a replacement at no additional cost where appropriate.
Our refund policy is intended to provide customers with a straightforward way to resolve genuine issues and request refunds.
Customers are expected to use the policy honestly and in good faith.
If we identify a clear pattern of fraudulent or abusive refund activity, including repeated claims that are inconsistent with the order history or circumstances, we may take reasonable steps to protect the business from abuse.
Where permitted by law, this may include requiring additional information, requiring the return of an item before issuing a future refund, restricting certain purchasing activity, or declining future orders.
We will not use this section to remove or restrict mandatory consumer rights.
This policy provides additional customer protections but does not replace mandatory consumer rights.
If applicable law provides you with rights relating to defective, faulty, unsafe, misdescribed, or otherwise non-conforming products, those rights remain available to you.
Where applicable law provides a remedy that differs from this policy, the mandatory legal requirement will apply.
If you have questions about returns, refunds, cancellations, or an order, please contact us.
Splashis LLC
30 N Gould St, Ste R
Sheridan, WY 82801
United States
Email: support@splashis.com
Phone: (307) 393-5307
WhatsApp: (307) 667-7555
We aim to respond to customer inquiries within 24 hours.
Our registered business address is not a warehouse or return facility.
Please do not send any product to this address unless Splashis specifically instructs you to do so as part of an approved return.
