Shipping policy
Shipping Policy
Standard shipping is free to every destination we serve. Orders are dispatched within 1–3 business days. Items ship directly from our overseas supply partners, so delivery takes longer than a domestic order — the estimates below are honest, not optimistic.
1. Where Your Order Ships From
Splashis LLC is registered in the United States, but we do not hold stock ourselves. Your items are shipped directly to you by our manufacturing and fulfilment partners, the majority of whom are based in China. This is how we keep prices below high-street equivalents, and it is why delivery takes longer than an order from a domestic warehouse.
We tell you this before you order rather than after, because it affects two things you should know about up front: how long delivery takes, and whether your country may charge import duty. Both are covered below.
2. Processing Time
Orders are prepared and dispatched within 1–3 business days. Business days exclude weekends, public holidays, and the day the order is placed. You receive a tracking number by email once your parcel is dispatched.
During Chinese public holidays — most significantly Chinese New Year, when supplier facilities close for around two weeks — processing takes longer. We post a notice on the site when this affects orders.
3. Delivery Estimates
Estimates run from the day of dispatch, not the day you order. Add the 1–3 day processing time above for the total.
| Destination | Estimated delivery after dispatch |
|---|---|
| United States | 5–10 business days |
| United Kingdom | 5–10 business days |
| European Union | 5–10 business days |
| Canada | 7–17 business days |
| GCC (Bahrain, Kuwait, Oman, Saudi Arabia, UAE) | 8–15 business days |
| All other served countries | 10–20 business days |
These are estimates from our carriers, not guarantees. Customs inspection, weather, and peak periods can extend them. If your order has not arrived within the estimated window, contact us and we will investigate with the carrier.
4. Shipping Costs
Standard shipping is free to every destination listed below. There is no minimum order value and no threshold to reach — the price you see on the product page is the price at checkout, plus any tax your own country applies.
5. Import Duties, Taxes and Customs Fees
Because your order ships internationally, your country may charge import duty, VAT, GST, customs clearance or handling fees on arrival. These charges are set by your government, not by Splashis, and they are the customer's responsibility.
We are not able to calculate or collect these at checkout, and they are not included in the price you pay us. The carrier or your national postal service will normally contact you to collect payment before delivering.
What this means in practice:
- Thresholds vary widely — many countries apply no charge below a certain order value, and small orders often arrive with nothing to pay.
- If you refuse a parcel because of an import charge, contact us and we will refund the item price under our 30-day policy. We cannot refund duties already incurred, because those are paid to your government and not to us.
- If you are unsure what your country charges, check with your local customs authority before ordering. We would rather you knew in advance.
6. Where We Ship
North America: United States, Canada
United Kingdom & Europe: United Kingdom, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Spain, Sweden
GCC: Bahrain, Kuwait, Oman, Saudi Arabia, United Arab Emirates
Rest of world: Australia, Chile, Hong Kong SAR, Malaysia, New Zealand, Norway, Singapore, South Africa, Switzerland, Taiwan, Thailand
If your country is not on this list, we do not currently ship there and you will not be able to complete checkout. Email support@splashis.com if you would like us to look into adding it.
7. Tracking
A tracking number is emailed to you when your order is dispatched. Tracking can take 2–5 business days to begin updating after dispatch — this is normal for international shipments and does not mean the parcel is lost. If tracking has not updated after 10 business days, contact us.
8. Multiple Items
Orders containing several items may arrive in separate parcels on different days, because items can be dispatched from different partner facilities. You are never charged extra for this. If part of your order has arrived and the rest has not within the estimated window, contact us.
9. Address Errors
Please check your delivery address carefully before ordering. If you spot a mistake, email support@splashis.com immediately — we can usually correct it before dispatch. Once an order has been dispatched, the address cannot be changed.
If a parcel is returned to us as undeliverable because of an incorrect address, we will contact you to arrange redelivery or a refund of the item price.
10. Damaged, Wrong or Missing Orders
If your order arrives damaged, faulty or incorrect, email us with your order number and clear photos within 7 days of delivery. We will send a free replacement or issue a full refund, and in most cases we will not ask you to return the item.
If tracking shows delivered but nothing arrived, or your order does not appear within the estimated window, contact us. We will investigate with the carrier, and if the parcel cannot be located we refund you in full.
11. Cancelling an Order
You can cancel for a full refund any time before your order is dispatched — email support@splashis.com with the subject line "CANCEL ORDER" and your order number. Since most orders dispatch within 1–3 business days, the sooner you write, the better.
Customers in the United Kingdom and European Union have a separate statutory right to cancel within 14 days of delivery, set out in our Returns & Refunds Policy.
12. Returns
You have 30 days from delivery to request a full refund for any reason — and on orders under $75, you keep the item. There is nothing to post back and no return postage to pay. Because your order ships from overseas, returning a garment across the world would cost more than the garment, so we refund you and let you keep it instead. Full terms are in our Returns & Refunds Policy.
13. Contact
Email support@splashis.com with any question about shipping or an order. We reply within one business day.
Splashis LLC, 30 N Gould St, Ste R, Sheridan, WY 82801, United States. This is our registered office, not a warehouse — please do not send returns here. The prepaid label we email you carries the correct address.