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Last Updated: October 25, 2026
At Splashis, we aim to provide clear and accurate information about order processing, delivery times, shipping costs, and international shipping.
Standard shipping is currently free to all destinations listed in this policy.
Orders are generally processed and dispatched within 1–3 business days. Delivery estimates below begin after the order has been dispatched.
Because our products are fulfilled through international supply and fulfilment partners, delivery may take longer than an order shipped from a domestic warehouse.
Splashis LLC is registered in the United States, but we do not maintain inventory at our registered business address.
Depending on the product and destination, orders are fulfilled and shipped directly by our manufacturing and fulfillment partners. The majority of these partners are based in China.
Because products may be shipped internationally, delivery times can be longer than domestic shipments and additional customs or import charges may apply depending on the destination country.
We provide this information before purchase so customers can make an informed decision about delivery times and potential import charges.
Orders are generally processed and dispatched within 1–3 business days.
Processing time begins after an order is placed and payment has been successfully processed.
Business days do not include weekends or applicable public holidays.
Once your order has been dispatched, you will generally receive tracking information by email.
During major supplier or carrier holidays, including periods surrounding Chinese New Year, processing times may be longer than usual.
When a significant holiday is expected to affect processing times, we may provide an appropriate notice on the website.
Processing takes 1–3 business days before dispatch.
| Destination | Transit after dispatch | Total including processing |
|---|---|---|
| United States, United Kingdom and supported EU countries listed below | 5–10 business days | 6–13 business days |
| Canada | 7–17 business days | 8–20 business days |
| Norway and Switzerland | 10–20 business days | 11–23 business days |
Business days exclude Saturdays, Sundays and applicable public holidays. Delivery dates are estimates, not guarantees. Customs, carrier delays, weather and peak periods may extend delivery. Contact us if your order exceeds its estimated delivery period. Mandatory consumer rights remain unaffected.
Standard shipping is free to the destinations listed in this policy.
There is currently no minimum order value required to qualify for standard shipping.
Applicable taxes, duties, customs charges, or other government-imposed fees may apply separately depending on the destination country.
Any applicable charges will depend on the laws and requirements of the destination country.
International orders may be subject to import duties, import taxes, customs clearance or carrier brokerage charges. Where these charges are not included or collected at checkout, the customer is responsible for paying them directly to the relevant authority or carrier, unless applicable law requires Splashis to pay or collect them. Free standard shipping does not include these separately payable import charges.
Splashis does not set charges imposed by customs authorities or carriers and does not reimburse separately payable customer import charges, except where required by applicable law or expressly agreed by Splashis. We remain responsible for taxes we are legally required to collect or remit and for charges expressly included in your checkout total. Nothing in this policy transfers Splashis's statutory tax obligations to the customer or limits mandatory consumer rights.
Consult your local customs authority before ordering if you are unsure about possible import charges. If a charge appears already collected at checkout, contact us with your order number and the charge notice before paying it again. Contact us if you cannot accept delivery so we can review the order under our Return & Refund Policy.
We currently serve these 27 countries:
We do not currently offer shipping outside this list. Product and address eligibility is confirmed at checkout. Contact support if you have a destination question.
Once your order has been dispatched, tracking information will generally be sent to the email address provided during checkout.
International tracking information may take approximately 2–5 business days to begin showing movement after dispatch.
A temporary lack of tracking updates does not necessarily mean that a shipment is lost.
If tracking has not updated for 10 business days after dispatch, please contact us so we can investigate the shipment.
If your order contains multiple products, the items may be shipped in separate packages.
This can happen when products are fulfilled from different partner facilities or become available for dispatch at different times.
You will not be charged an additional shipping fee simply because your order is delivered in multiple packages under our standard shipping service.
If part of your order has arrived while another item has not arrived within its applicable estimated delivery period, please contact us.
Please carefully review your shipping address before completing your purchase.
If you notice an address error after placing an order, contact us as soon as possible at:
We may be able to correct the address if the order has not yet been dispatched.
Once an order has been dispatched, we generally cannot change the delivery address.
If a package is returned or cannot be delivered because the shipping information provided by the customer was incorrect or incomplete, we will contact the customer to discuss the available options.
Any refund or redelivery will be handled according to the circumstances of the order and our Returns & Refunds Policy.
If your order arrives damaged, defective, or contains the wrong item, please contact us at support@splashis.com within 7 days of delivery where possible. This request does not limit mandatory rights for defects or other issues discovered later.
Please include:
After reviewing the issue, we may provide an appropriate resolution, which can include a replacement or refund in accordance with our Returns & Refunds Policy.
If tracking shows that a package was delivered but you cannot locate it, please contact us as soon as possible.
We will investigate the shipment with the applicable carrier and determine the appropriate next steps.
Delivery estimates are not guaranteed delivery dates.
If your order is delayed beyond the estimated delivery period, please contact us and provide your order number.
We will investigate the shipment using the available tracking and carrier information.
If a shipment is confirmed to be lost or cannot reasonably be located, we will handle the matter in accordance with our Returns & Refunds Policy and applicable consumer protection requirements.
You may request cancellation of an order before it has been dispatched.
To request cancellation, email:
Please include your order number and use the subject line:
CANCEL ORDER
Because orders may enter processing shortly after purchase, cancellation requests should be submitted as soon as possible.
Once an order has been dispatched, cancellation may no longer be possible. In that situation, applicable return and refund options are described in our Returns & Refunds Policy.
Customers in jurisdictions with mandatory cancellation or withdrawal rights retain those rights as required by applicable law.
We may update delivery estimates and supported destinations as shipping arrangements change. Changes do not retrospectively reduce rights relating to accepted orders. Mandatory consumer rights remain unaffected.
If you have questions about shipping, delivery, tracking, or an order, please contact us.
Splashis LLC
30 N Gould St, Ste R
Sheridan, WY 82801
United States
Email: support@splashis.com
Phone: (307) 393-5307
WhatsApp: (307) 667-7555
Our registered business address is not a warehouse or return facility.
Please do not send products to this address unless Splashis specifically instructs you to do so as part of a return or other customer-service process.
